Resources · Loomo
Knowledge base
Short answers to the questions we hear most often.
Orders
Orders are dispatched to a provider within seconds. Delivery time depends on the service — see the service card for typical windows. Partial orders are automatically refunded to your wallet.
Wallet
Top up via card or supported methods. Balances are held in your account currency; refunds land back in the wallet, not on the original card.
Account & 2FA
Enable TOTP two-factor from Account · Security. Sensitive actions require a fresh 2FA verification.
Still stuck?
Open a ticket from the dashboard or email support@loomo.app.